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FAQs

What is the range of your electric bikes?

The range of our electric bikes varies depending on the model and battery size. Typically, a single charge can provide between 35 to 50 miles. Keep in mind that factors like rider weight, terrain, and level of pedal assist can affect the range.

How long does it take to fully charge the battery?

Charging times can differ based on the battery size and the charger used. However, most of our electric bikes will fully charge in 3 hours using the standard charger that comes with the bike.

Do I need a special license to ride an electric bike?

In most jurisdictions, you do not need a special license to ride an electric bike as long as it meets certain specifications such as a maximum speed and power output. However, laws can vary by location, so it's essential to check your local regulations.

Can I ride the electric bike in the rain?

Most of our electric bikes are designed to be water-resistant but not waterproof. Light rain should not cause any problems, but it's advisable to avoid riding in heavy rain or submerging the bike in water to protect the electrical components.

What is the maximum weight capacity?

The weight capacity varies by model but generally ranges from 220 to 330 pounds. Please refer to the specific product page for details.

What is the warranty policy?

Each electric bike’s warranty is provided by the manufacturer. For more information, please contact manufacturer directly.

 Is assembly required for the electric bikes?

Our electric bikes come partially assembled. Basic mechanical skills are needed to attach the front wheel, handlebars, and pedals. We provide a detailed instruction manual and assembly videos to help you through the process.

Can I test ride before purchasing?

We do not offer test rides, however we do have a 30-day return policy if you’re not fully satisfied after purchase.

What is your return policy?

We offer a 30-day return policy on all our electric bikes. The bike must be returned in its original packaging and in the same condition in which it was received. A restocking fee of $300 USD applies. Shipping not included.

We hope this FAQ helps you find the information you're looking for! If you have further questions, please don't hesitate to contact us.

Instructions

How to assemble your new bike!

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